a message from Journey

17 June 2020

A message from Journey.

 Test and Trace scams.

There have been reports of phishing emails relating to the NHS Test and Trace service. Emails say the recipient has been exposed to someone who has tested positive for coronavirus and they are then instructed to click on a link to find out who that person is. Recipients are warned if they fail to do so within 24 hours, legal action may be taken, and their benefits suspended. This is a scam and should not be responded to.


If NHS Test and Trace calls you by phone, the service will be using a single phone number 0300 0135 000. The only website the service will ask you to visit is https://contact-tracing.phe.gov.uk.

Contact tracers will never:

  • Ask you to dial a premium rate number to speak to us (for example, those starting 09 or 087)
  • Ask you to make any form of payment
  • Ask for any details about your bank account
  • Ask for your social media identities or login details, or those of your contacts
  • Ask you for any passwords or PINs, or ask you to set up any passwords or PINs over the phone
  • Ask you to purchase a product
  • Ask you to download any software to your device or ask you to hand over control of your PC, smartphone or tablet
  • Ask you to access any website that does not belong to the Government or NHS

Stay safe everyone, and please get in touch if you are unsure about anything.


Journey Team.


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